Privacy Policy
General
Last Updated: May 01, 2022
Thank you for your interest in Robosen Robotics(ShenZhen) Co., Ltd. and in the various hardware, firmware, software, websites, applications, and services provided by us and on which a link to this Privacy Policy (this “Policy”) is displayed.
This Policy describes:
- The information that we gather from you,
- How we use and share this information,
- The rights and choices you have regarding this information,
- The steps we take to protect this information,
- The information gathered by third-party services,
- How we transfer your information,
- How we may change this Policy, and
- How you may contact us.
By using Robosen Products and Services, you consent to the privacy practices described in this Policy. This Policy is incorporated into and is subject to the Terms of Use for the Robosen Products and Services you use.
Information We Collect
We may collect information about you directly from you, from third parties, and automatically through your use of the Robosen Products and Services. Some information we collect from you are referred to as “personal information” or “personal data” in this Policy. Personal information or personal data is data that can identify you, or data that we can relate to you, such as your name, email address, credit card number, and shipping address.
Account information. When you create a Robosen account, you may provide us with information that includes your user ID, email address (or phone number, based on the country located), password or other information for account verification. You might choose to provide us with additional information — like gender, birthday, professional information and other information on your profile page.
Contact information. When you place an order with Robosen, or contact us for customer service, you may provide us with your contact information including your name, alias, email address, shipping address, billing address and phone number(s).
Payment information. When you place an order with Robosen or engage in financial transactions by using Robosen Products and Services, you may provide us with your payment information such as your bank account, credit card number, or debit card number.
Photos and Videos. Robosen does not automatically collect your photo or video without your consent and affirmative actions. When you choose to upload your photos, videos or other content using Robosen Products and Services, including text content relating thereto, we may collect and store such content, including EXIF data relating to the photo or video. If such content contains information about others, you should obtain any required or appropriate consent from such persons and inform them about this Policy prior to uploading such content to Robosen.
Communications. When you contact us, we may collect information about your communications with us, including your contact information, and the time, topic, and content of your communications.
Device-Related Information. When you activate Robosen products, request for after-sales service or upgrade the firmware, you may provide us with information about your Robosen device, including model and serial number.
Cookies. We use cookies and other similar technologies (e.g. pixels etc.) on Robosen websites and online services. Cookies are used to collect information, including personal data, from you. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality. To learn more about cookies please see our Cookie Policy.
How We Use the Information We Collect
We use information we collect through Robosen Products and Services in a variety of ways in providing the Robosen Products and Services and operating our business. The use of information that we collect includes the following:
To operate and provide features of the Robosen Products and Services, to verify and manage Robosen user accounts, to provide services and information that you request, and to process and deliver entries and rewards in connection with promotions that may be offered from time to time by Robosen. We will process your personal data in accordance with this Policy and any of your preferences, which are expressed via Robosen Products and Services.
To understand and analyze the usage trends and preferences, to improve the Robosen Products and Services, and to develop new products, services, features, and functionality.
To contact you for administrative and informational purposes, including for customer service. We may send direct marketing such as communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with. If you are an individual or consumer we will only send you direct marketing with your consent or as permitted by applicable law. You may send unsubscribe requests or withdraw your consent at any time. Please visit the section Your Rights and Choices Regarding Collected Information to find out more.
To detect, prevent, and respond to fraud, abuse, security risks, and technical issues that could harm our users, us, or the public.
For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
We will aggregate personal data we collect, such as the number and frequency of your visits to our sites and apps, to produce metrics and statistical information. We use aggregate data to help us understand how the site is being used and to improve its usability. We also use it to enhance the quality and availability of products and services we offer.
To comply with applicable laws, such as laws related to opening online accounts.
If you are located in the European Economic Area, we will only use your information when we have a valid legal ground, including when:
You have consented to the use of your information, for example to send you marketing communications.
We or a third party have a legitimate interest in using your information. In particular, we have a legitimate interest in using your information to understand and improve our Robosen Products and Services, and to monitor for and prevent fraud. We only rely on our own or a third party’s legitimate interests to process your information when these interests are not overridden by your rights and interests.
If you are located in the European Economic Area, we will only use your information when we have a valid legal ground, including when:
You have consented to the use of your information, for example to send you marketing communications.
When We Disclose Information
We will not disclose your information that we collect through Robosen Products and Services to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose information to third parties in the following circumstances:
We may share your information with our parent company, affiliates and subsidiaries globally when permitted by law, and necessary to provide you with Robosen Products and Services.
Any information that you voluntarily choose to make publicly available by uploading it to a publicly accessible site or venue using Robosen Products and Services, or that you otherwise elect to make public, will be available to anyone who has access to that content, including other users.
We work with third party service providers to provide payment facilitation, parcel transportation, application development, traffic monitoring or analysis, electronic messaging, and other services for us. We require these service providers to use or disclose the information they process on our behalf, only as necessary to perform services on our behalf or comply with legal requirements.
We may make certain aggregated, de-identified, or non-identifying information about users of Robosen Products and Services available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; (iii) product safety analysis; or (iv) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality of Robosen Products and Services.
Your Rights and Choices Regarding Collected Information
You may update, correct, or delete certain account information and preferences by accessing your account preferences page, available through certain Robosen Products and Services, including the robosen.com and various mobile applications. If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us or object to be profiled by sending your request to us by email at support@robosen.com.
If you are located in the European Economic Area, you may also have the right to request access to additional information, including the right to request access to and receive certain information we maintain about you; to update or correct inaccuracies in the information we maintain about you; to receive a copy of the information which you provided for its transmission to another company; to object to the processing on grounds relating to your particular situation; and to have the information blocked, deleted, or erased, as appropriate. When we process personal data on the basis of your consent, you can also withdraw your consent. If you withdraw your consent, we will apply your preferences going forward, and this will not affect the lawfulness of the processing before you withdrew your consent.
Note, however, that if you exercise your right to object or your rights of blocking, deletion or to be “forgotten” or if you decline to share certain information with us, or if you withdraw your consent to our processing of information about you, we may not be able to provide to you some, or any, of the features and functionality of Robosen Products and Services.
Likewise, if you close your Robosen account, you will not be able to sign in to Robosen Products or Services or access any of your information. However, you can open a new account at any time. Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit, as authorized under applicable law, for backups, archiving, prevention of fraud and abuse, analysis, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. In addition, if certain information has already been provided to third parties as described in this Policy, retention of that information will be subject to those third parties’ policies.
If you wish to exercise any rights you have under applicable data protection law, including the right to access, amend or delete any information we hold about you, you may contact us at support@robosen.com.
Children’s Privacy
We do not knowingly collect information from children under the age of 16 without obtaining parental consent.
Data Security
We use certain physical, organizational, and technical safeguards that are designed to improve the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.
International Transfers of Personal Data
Your information collected by Robosen may be transferred to and accessed by Robosen entities and business partners globally to provide Robosen Products and Services to you. If you choose to use Robosen Products and Services from the European Economic Area (EEA), then Robosen in Germany is the data controller, and we may transfer your personal data outside of EEA for storage and processing. You should be aware that the local laws in non-EEA countries may provide less protection than the laws applicable in the EEA. We nonetheless provide the same level of protection as specified in this Policy, regardless of the location of processing. For international transfer of data collected in the EEA, we require data recipients to enter into the standard contractual clauses approved by the European Commission. You may obtain a copy of the standard contractual clauses by contacting us at support@robosen.com.
Retention of Your Information
We retain your information to provide service to you, or as required by applicable laws or regulations. We aim to retain your information only for the period necessary to fulfil our obligations under this Policy, unless otherwise required or permitted by law. We will carefully assess the need to collect data, the type of data collected, relevant legal framework, and the statute of limitations when determining the retention period.
Changes and Updates to this Policy
We may update this Policy from time to time. If we modify this Policy, we will make it available on or through the Robosen Products and Services and indicate the date of the latest revision. We will make reasonable efforts to notify you of the change.
Our Contact Information
Please contact us with any questions or comments about this Policy or our data practices by email at support@robosen.com. You may contact us to have your information blocked, deleted or erased, or to opt out from profiling where your prior usage of Robosen Products and Services is processed to provide you with customized or personalized products, services or advertisements, or to obtain copies of certain of your information in a portable format. If you think that any of your rights have been infringed by us, you may also lodge a complaint with us or with a data protection regulator, including in your country of residence, place of work or where an incident took place. You can find out more information about your rights by contacting your local data protection regulator or the Bavaria State Office for Data Protection Supervision, or by searching their website at https://www.lda.bayern.de/en/index.html. If you have any queries or wish to exercise any of your rights under this Policy, please contact us as set out above.
Cookie Policy
What are Cookies?
When you use Robosen websites or online services, we may send one or more cookies — small text files containing a string of alphanumeric characters — to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept certain types of cookies, you may not be able to utilize the features of Robosen Products and Services to their fullest potential. We may use third party cookies as well. For instance, we use Google Analytics to collect and process certain analytics data (Please refer to www.google.com/policies/privacy/partners for additional privacy options, if any). Robosen does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use Robosen Products and Services.
We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons” (together with cookies, “cookies and similar technologies”). This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, the pages or other content you view or otherwise interact with on a Product or Service, and the dates and times that you visit, access, or use Robosen Products and Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.
Cookies Used by Robosen
We use different types of cookies as listed below. They help us to provide and improve the Robosen Products and Services, such as showing you the most relevant information and your customized webpage. Some or all of the cookies listed may be stored in your browser or devices.
Strictly necessary cookies. These cookies are essential for you to use the Robosen Products and Services, such as the cookies used for carrying out the transmission of a communication, the cookies that record requests for information from the Internet and block web attacks so as to ensure web security, the cookies that are strictly necessary for us to provide information society services that you request. You must accept strictly necessary cookies to be able to use Robosen Products and Services.
Preference cookies. These cookies are also known as “functionality cookies”, these cookies allow us to remember choices you have made through your use of the Robosen Products and Services, like what language you prefer, what region you are in, or what your username and password are so you can automatically log in. These cookies can help us reallocate work load among our servers and enable our webpages to respond faster.
Statistics cookies. These cookies are also known as “performance cookies”, these cookies collect information about how you use the Robosen Products and Services, like which webpages you visited and which links you clicked on. These cookies can help us to improve user experience of using Robosen Products and Services.
Marketing cookies. These cookies can track your online activities to help us deliver more relevant advertisements or limit the number of time that the same advertisement is shown to you.
Manage Your Cookie Settings
Robosen offers you the possibility to set your preferences regarding cookies. By clicking “Cookie Preferences” on the bottom of each webpage, you can select the types of Cookies our websites or online services use. You can change your preferences at any time; you can also withdraw the consent you have previously given to us.
Cookies Use when You Use Mobile Devices
Some mobile devices share the same features with computers, such as the support of full-featured browsers. When you are using this type of devices such as smartphones, we use cookies in a similar way to when you are using computers. Other devices may use different technologies, such as local storage, Software Development Kits (SDKs), or Advanced Programming Interfaces (APIs) to facilitate aforementioned processes effectuated by cookies.
We may obtain or receive information about your device, our apps, or other apps. We may also use these technologies to store information on your device. For example, we may receive information about the make and model of your mobile device when you are asking others for help through our app.
Read of Particular Cookies
Browsers will send cookies for a particular domain (such as robosen.com) to the website each time a device with those cookies accesses content from that domain. This means if your device stores cookies for robosen.com, it will send those cookies to Robosen when it accesses a webpage at robosen.com.
Cookie Use Without a Robosen Account or After Your Logout
We still use cookies if you do not have a Robosen account or have logged out your account. After your logout, we will use cookies to:
Identify and terminate accounts in violation of the Terms of Use or Robosen policies;
Recover your lost account;
Recognize use of public computers and notify you to reduce your risk of data theft;
Understand your interaction with our Products and Services, and those of our partners.
If you do not have Robosen account and have visited robosen.com, we will use cookies to protect Robosen Products and Services, and Robosen customers from malicious activity such as denial-of-service attacks and mass creation of fake accounts.
California Privacy Notice
Last Updated or Reviewed: April 27, 2022
This California Privacy Notice supplements the information and disclosures contained in our Privacy Policy. It applies to the Personal Information of certain California residents, who are Consumers receiving products or services for which we are a Business, as those terms are defined under the California Consumer Privacy Act of 2018 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations, as amended or superseded from time to time (the “CCPA”), and is effective upon the date that the CCPA enters into operation.
Briefly, and as more fully defined in the CCPA, Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Household; however, certain categories of information may be excluded, including, for example, de-identified or aggregate information, information lawfully made available from government records, medical information, data subject to HIPAA, data maintained by healthcare providers in the same manner as data subject to HIPAA, clinical trial data, consumer credit reporting agency data or data subject to the Fair Credit Reporting Act, data subject to the Gramm-Leach-Bliley Act, data subject to the Driver’s Privacy Protection Act, and data relating to vehicle ownership or warranty information.
Any capitalized terms herein are intended to have the same meaning as in the CCPA.
California Consumers’ Rights and Choices
If you are a Consumer, California law may permit you to request information regarding the:
Categories of Personal Information (as defined by applicable California law) collected, sold or disclosed by us;
Purposes for which categories of Personal Information collected by us are used;
Sources of information from which we collect Personal Information; and
Specific pieces of Personal Information we have collected about you.
In addition, if you are a Consumer you may:
Opt-out of the sale or disclosure of your Personal Information, in some circumstances;
Opt-out of receiving marketing communications from us; however, you may still receive administrative communications regarding the Services;
Opt-in to certain financial incentive programs we may offer related to the collection, sale, or deletion of your Personal Information; and
Request deletion of your Personal Information by us and our service providers, in some circumstances.
Further, California law provides Consumers with the right not to receive discriminatory treatment by a business for the exercise of these rights regarding Personal Information.
Personal Information Collection, Disclosure, and Sale
We may collect the following categories of information about you directly or indirectly from you or our affiliates through your use of the Robosen Products and Services:
Identifiers, such as your name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name. We collect such information (1) directly from you, e.g., forms you complete or products and services you purchase, (2) indirectly from you, e.g., from observing your actions on our Website or from your Devices, or (3) directly from our affiliates. We use such information for our business purposes, including specifically:
(1) Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
(2) Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
(3) Debugging to identify and repair errors that impair existing intended functionality.
(4) Short-term, transient use, provided that the personal information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.
(5) Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.
(6) Undertaking internal research for technological development and demonstration.
(7) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.
We may share such information with:
▪️ Data analytics providers.
▪️ Vendors and service providers.
▪️ Social networks.
▪️ Third parties integrated into our services.
▪️ Third parties as required by law and similar disclosures.
▪️ Affiliates.
▪️ Third parties as required by law and similar disclosures.
▪️ Third parties in connection with a merger, sale, or asset transfer.
▪️ Other third parties for whom we have obtained your permission to disclose your Personal Information.
Categories of Personal Information in Cal. Civ. Code Section 1798.80(e),
such as your name, address, telephone number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information. We collect such information (1) directly from you, e.g., forms you complete or products and services you purchase, or (2) directly from our affiliates. We use such information for our business purposes, including specifically:
(1) Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
(2) Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, or providing similar services on behalf of the business or service provider.
(3) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.
(4) If you are applying for a position at Robosen, we may use your information for the purposes of recruiting talents for us or our affiliates.
We may share such information with:
▪️ Data analytics providers.
▪️ Vendors and service providers.
▪️ Social networks.
▪️ Third parties integrated into our services.
▪️ Third parties as required by law and similar disclosures.
▪️ Affiliates.
▪️ Third parties as required by law and similar disclosures.
▪️ Third parties in connection with a merger, sale, or asset transfer.
▪️ Other third parties for whom we have obtained your permission to disclose your Personal Information.
Characteristics of Protected Classifications under California or Federal Law, such as gender. We collect such information (1) directly from you, e.g., forms you complete, or (2) directly from our affiliates. We use such information for Our business purposes, including specifically:
(1) Showing your user profile with information you voluntarily provided to us by submitting online forms;
(2) Recruiting talents for us or our affiliates.
We may share such information with:
▪️ Data analytics providers.
▪️ Vendors and service providers.
▪️ Social networks.
▪️ Third parties integrated into our services.
▪️ Third parties as required by law and similar disclosures.
▪️ Affiliates.
▪️ Third parties as required by law and similar disclosures.